We've got all the answers to your questions in our help and support centre. Whether you want to know about our currency rates, the different ways to buy currency, or have a question about currency buy back, you'll find all the info here.
Click & collect, home delivery, or online, or in-store.
Let us turn your unspent holiday money into pounds.
Get your holiday money quickly at an in-store travel money bureau near you.
Order online and you can collect your travel money from one of our in-store bureaux or selected customer service desks. Or we can deliver it direct to your door.
We’ve now reopened many of our in-store bureaux, however some remain closed. You can check if a bureau is open here.
Please call our Customer Support Team on 0345 366 0103*. Our lines are open 24/7. Please note that under exceptional circumstances and on bank holidays opening hours may vary.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
Pay on collection is only available where we have a Tesco Travel Money Bureau as you’ll need to pay for your order when you collect it. If you previously chose collection from a Customer Service Desk this will be unavailable as a collection point.
You may be offered our pay on collection service. With pay on collection you can take advantage of our online rates by selecting a date and location to collect your order, with payment not being taken until you collect your order. You will receive the rates you would have received had your initial online order been successful.
No, for security reasons, all home delivery orders must be delivered to your credit or debit card billing address.
We sometimes carry out extra security checks to protect our customers.
These usually don't take long and shouldn't make any difference to your delivery or collection date.
Yes, you can use your Cash Passport to shop online (within the limits and restrictions of your card) from any merchant that accepts Mastercard cards.
We'll keep your travel money order for four days from your collection date.
If you don't collect your order within four days of your collection date, it will be cancelled and we'll refund the cost of your order, less a £10 late cancellation fee.
Refunds can take up to ten working days to credit back into your bank account. Tesco Travel Money doesn't refund cash advance charges. Any late cancellation fee may also be subject to a cash advance fee by your card issuer.
When you order online, your bank may reserve the funds needed to complete the transaction. These funds may be reserved for a number of days even if your order isn’t processed. You could ask your bank to make the funds available now or wait until the bank releases them.
If your order has been processed, you will receive a confirmation email within three hours.
If you don't receive a confirmation email, check your junk/spam email folder in case it's there.
If it's not, please call us on 0345 366 0103* to check your order has been processed. This number may be included as part of any inclusive call minutes provided by your phone operator.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
No, you can't specify denominations as part of your order.
Normally you'll receive a mixture of high and low denominations, depending on the availability of the currency you order.
You can order from £100 to £2,500 online.
You can view these on our online exchange rates page.
Have a question or need help applying? Our friendly, UK-based customer service team is here to help
