Travel Money help and support centre

We've got all the answers to your questions in our help and support centre. Whether you want to know about our currency rates, the different ways to buy currency, or have a question about currency buy back, you'll find all the info here.

Popular topics

3 easy ways to buy Travel Money

Click+Collect, home delivery, or online, or in-store.

    We'll buy your Travel Money back

    Let us turn your unspent holiday money into pounds.

      Buy Travel Money in-store

      Get your holiday money quickly at an in-store travel money bureau near you.

        Additional support

        Make a complaint

        Sometimes things don't go quite right, and we get things wrong, but we want to fix it.

        Accessibility

        Set preferences, learn about the latest accessibility features and more.

        Bereavement support

        We understand how difficult it is when you lose someone close to you. We're here to help.

        Give control of your account

        What to do if you need someone to help you manage your account.

        Buy online. Another convenient option.

        Order online and you can collect your travel money from one of our in-store bureaux or selected customer service desks. Or we can deliver it direct to your door.

        Frequently asked questions

        Please call our Customer Support Team on 0345 366 0103*. Our lines are open 24/7. Please note that under exceptional circumstances and on bank holidays opening hours may vary.

        Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

          Please note that exchange rates may vary whether buying in-store, online or via phone. Please visit a Tesco Travel Money Bureau to see our in-store exchange rates. Find your nearest bureau here.

          To see the range of available online currencies and our online exchange rates page visit our exchange rates page.

            No matter how you purchase your Tesco Travel Money, whether it be in store, online or over the phone, you will not be charged any card handling fee by us.

            Your card provider may apply fees, e.g. cash advance fees or other fees, so it's important that you check with them before you purchase your travel money.

              You can order from £100 to £2,500 online and no, you can't specify denominations as part of your order. Normally you'll receive a mixture of high and low denominations, depending on the availability of the currency you order.

                Contact us

                Need help? Our friendly, UK-based customer service team is here for you 24/7.