Please call our Customer Support Team on 0345 366 0103*. Our lines are open 24/7. Please note that under exceptional circumstances and on bank holidays opening hours may vary.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

Please note that exchange rates may vary whether buying in-store, online or via phone. Please visit a Tesco Travel Money Bureau to see our in-store exchange rates. Find your nearest bureau here.

To see the range of available online currencies and our online exchange rates page visit our exchange rates page.

No matter how you purchase your Tesco Travel Money, whether it be in store, online or over the phone, you will not be charged any card handling fee by us.

Your card provider may apply fees, e.g. cash advance fees or other fees, so it's important that you check with them before you purchase your travel money.

You can order from £100 to £2,500 online and no, you can't specify denominations as part of your order. Normally you'll receive a mixture of high and low denominations, depending on the availability of the currency you order.

We'll keep your travel money order for four days from your collection date.

If you don't collect your order within four days of your collection date, it will be cancelled and we'll refund the cost of your order, less a £10 late cancellation fee.

Refunds can take up to ten working days to credit back into your bank account. Tesco Travel Money doesn't refund cash advance charges. Any late cancellation fee may also be subject to a cash advance fee by your card issuer.

Click & Collect (Travel Money Bureau and Customer Service Desk collection)

Yes, you can cancel your travel money order at any time before collection.

If you cancel, we’ll refund the full amount you paid.

However, if you cancel less than 24 hours before the collection time, we’ll charge a £10 late cancellation fee. We’ll deduct this from your refund.

Refunds can take up to ten working days to credit back into your bank account. Tesco Travel Money doesn’t refund cash advance charges. Any late cancellation fee may also be subject to a cash advance fee by your card issuer.

Home Delivery

No, you can’t cancel or change a travel money home delivery order once it's been confirmed.

The Multi-currency Cash Passport is a handy prepaid travel money card. Before you travel you can load the card with up to ten currencies and use it to make purchases in-store, online (within the limits and restrictions of your card) from any merchant that accepts Mastercard cards and withdraw cash when you're abroad. (ATM withdrawal fees apply.)

You can load with Euros, US Dollars, UK Pounds, South African Rands, Australian Dollars, Canadian Dollars, New Zealand Dollars, Swiss Francs, UAE Dirhams and Turkish Lira.

If you place an order for Euros or US dollars and selected in-season currencies before 1:30pm to be collected at a Travel Money Bureau next day collection will usually be available.

Yes, Apple Pay is an accepted payment method at that stage of the online order.

You may be offered our pay on collection service. With pay on collection you can take advantage of our online rates by selecting a date and location to collect your order, with payment not being taken until you collect your order. You will receive the rates you would have received had your initial online order been successful.

This is only available where we have a Tesco Travel Money Bureau as you'll need to pay for your order when you collect it. If you previously chose collection from a Customer Service Desk this will be unavailable as a collection point.

The person who ordered the travel money must collect it. Make sure you bring along your order reference number and the card you used to place your order, you'll need to know your card's PIN to verify your order. You will also need one of the following valid forms of photo ID

If your order has been processed, you will receive a confirmation email within three hours. If you don't receive a confirmation email, check your junk/spam email folder in case it's there. If it's not, please call us on 0345 366 0103* to check your order has been processed.

When you order online, your payment card provider may reserve the funds needed to complete the transaction. These funds may be reserved for a number of days even if your order isn't processed. You could ask your card or payment card provider to make the funds available now or wait until the bank releases them.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

If your travel money order hasn't arrived by the expected time on your delivery date, please call us on 0345 366 0103*.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

We sometimes carry out extra security checks to protect our customers. These usually don't take long and shouldn't make any difference to your delivery or collection date.

No, for security reasons, all home delivery orders must be delivered to your credit or debit card billing address.