Travel Money FAQs

Please call our Customer Support Team on 0345 366 0103*. Lines are open 24/7.

Under exceptional circumstances, and on bank holidays, opening times may vary.

*Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.

Exchange rates may vary depending on whether you're buying in-store, online or over the phone. You can check our in-store exchange rates at a Tesco Travel Money Bureau.

Find your nearest Travel Money Bureau.

For buying online, see our full list of available currencies and current exchange rates.

We won’t charge you a card handling fee, no matter how you buy your travel money - whether it’s in-store, online or over the phone.

However, your card provider may apply fees - for example, cash advance fees or other fees - so it's best to check with them before you place your order.

You can order £100 to £2,500 online.

You can't choose the denominations. But you'll usually receive a mixture of high and low denominations, depending on the availability of the currency you’re ordering.

We'll keep your currency for 4 days after your collection date. If you don't collect it by then, we’ll cancel your order and refund the cost of it, less a £10 late cancellation fee.

Refunds can take up to 10 working days to credit back to your account.

Please note, we don’t refund cash advance fees. If we charge you a late cancellation fee, your card provider may also charge you a cash advance fee for that.

Click+Collect (Travel Money Bureau and Customer Service Desk collection)

You can cancel your travel money order at any time before you collect it.

If you cancel, we'll refund the full amount you paid. However, if you cancel less than 24 hours before your collection time, we'll charge you a £10 late cancellation fee and deduct this from your refund.

Refunds can take up to 10 working days to credit back to your account.

Please note, we don’t refund cash advance fees. If we charge you a late cancellation fee, your card provider may also charge you a cash advance fee for that.

Home Delivery

You can't cancel or change a home delivery order once it's been confirmed.

Our Multi-currency Cash Passport is a prepaid travel money card. You can add up to 10 currencies to the card before you travel and use it to pay for things in-store and online (within the limits and restrictions of your card) from any merchant that accepts Mastercard. You can also use it to withdraw cash when you're abroad.

You can add the following currencies to a Multi-currency Cash Passport card:

If you order Euros, US dollars or selected in-season currencies before 1.30pm, to be collected from a Tesco Travel Money Bureau, you can usually pick up your currency the next day.

Yes, you can use Apple Pay to pay for your travel money order online.

You may be offered our pay on collection service.

With pay on collection, you’ll get the same exchange rate you would’ve got if your original order had gone through. You can choose where and when to collect your currency, and you won’t have to pay until you pick it up.

Please note, you can only pay for currency at a Tesco Travel Money Bureau. If you previously chose to collect your order from a Customer Service Desk, it won’t be an option with pay on collection.

Your travel money can only be collected by the person who ordered it.

Make sure you have your order reference number and the card you used to place your order. You'll need to know your card's PIN to verify your order.

Please also bring one of the following valid forms of photo ID:

If your order’s been processed, you’ll receive a confirmation email within 3 hours.

If the email doesn’t arrive, try your junk folder to see if it's there. If it's not, call us on 0345 366 0103* and we’ll check your order for you.

When you order online, your card provider may reserve the funds needed to complete the transaction. The funds may be reserved for several days, even if your order isn't processed. If that happens, you can either ask your card provider to make the funds available immediately or wait until the bank releases them.

*Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.

If your travel money doesn’t arrive by the expected time on your delivery date, please call us on 0345 366 0103*.

*Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.

We sometimes carry out extra security checks to protect our customers.

These usually don't take long and shouldn't make any difference to your delivery or collection date.

No. For security reasons, all home delivery orders must be delivered to your credit or debit card billing address.

You can add our Buy Back Promise when you buy your travel money from us online or in-store, as long as you’re:

It costs just £2.75 if you’re a Clubcard member or £2.99 if you’re not.

To use your Buy Back Promise, take your unspent currency to a Tesco Travel Money Bureau within 45 days of buying it.

Find your nearest Travel Money Bureau.

Yes. You can add our Buy Back Promise when you order your currency online with Click+Collect or Home Delivery.

Please note: for online orders, you have 45 days from the date of purchase, not the date of delivery, to use your Buy Back Promise.

Yes. You can add our Buy Back Promise when you order your currency online with either Click+Collect or Home Delivery.

Please note: for online orders, you have 45 days from the date of purchase, not the date of delivery, to use your Buy Back Promise.